1. If the items in site are same as item pictures exactly?
Yes, all pictures are taken by ourself, we promise the pictures are real.
2. What are the return ,exchange, refund policies ?
If you are not satisfied with the item, please take a picture of the items first,then send it to our email for us to make sure,in 7 days,you can return the items to us and we will make an exchange for you as soon as we receive it.Of course,we will not accept returns and/or exchanges if there is evidence that the shoes have been worn outdoors. We also guarantee that our shoes won’t be seized by customs. If your item seized by the customs officer, we will replace them for you at once. Refunds are issued in the same form in which the original payment was made and may take up to 7 business days after the receipt of goods
3. Patment methods :
You may pay via Paypal , West Union or the Credit card.(Visa & Master), We suggest you pay via Paypal because it's the most safe way for you. If you pay via Western Union,pls give us your MTCN number,the total payment amount,your full name,currency and your country,we will send your item as soon as we accept them.
4. How to choose the size?
If you want to choose the middle size of two,for example, Eur37.5,we suggest you go to the next.you may choose Eur38.
5. Are all products showed in the website?
We are not putting every item of the UGG boots on this site now.If you are looking for other style which is not displayed
on this site,please tell us which one you like,and we can supply most of them to you.
6. What do you need to get your item ?
You need to show your identification card to the post man when they send your item to your house.The express company will call your number if your address changes.
7. Are the pictures true or false?
All of the picture are in-kind taken by ourselves,The color phenomenon may occurred only in a few pictures, check them clearly before take the item into your chart.
8. How long does it take for delivery?
Generally, you may receive the item in 7-10 days after you paid for your order,which are free for shipping worldwide.
9. How to track your item?
We will send you your tracking number in 24-36 hours after we receive your payment .You may check your item on the checking web : http://www.ems.com.cn/english-main.jsp
10. How to contact us?
sell-christian-louboutin.com is dedicated to Customer service. To serve our customers efficiently,our friendly and efficient staff can be contacted in many different ways.
Our hours of operation are Monday through Friday 11:00 AM to 3:00 AM (EST) next morning.
All e-mails received during business hours will receive a reply the same business day.
All other e-mails will receive a reply before noon eastern time the following business day.
11. How to register and pay for your items ?
(1) You can login in our website to purchase on line.Click the "My account","Creat account" button, fulfill some necessary steps, such as: name, address, city, postal code. Telephone, and the State
(2) fill out some necessary steps, such as: name, address, city, postal code. Telephone, and the State
(3) Add the product to your chart
(4) Edit shipping address and choice of transport mode (Best way Ems, Free shopping)
(5) Input the coupon code and select the payment method.
(6) Click Finish to order. Page would Jump to the paypal website or the credit card company and the payment page. SSL encryption.
